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HP Software Support Blog - Exceed Expectations
Aileen Allkins, Enterprise Software Support thought leader, provides market insights and updates on how HP Software Support helps you get the best software investment value.
Showing articles with label Support call center. Show all articles

Reaching out and Holding on to customers

AileenAllkins| December 6, 2011
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Part of HP Software Support’s Exceed Expectations philosophy is to quietly and continuously improve the way we support you. We hope the effect is that customers will realise, almost without noticing, that our service levels have risen to be the best in the industry.

One of the key process improvements we introduced in the last 12 months though was a working practice for our support engineers that we call ‘Touch and Hold’...

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Tags: Customer Satisfaction| software support| Touch and Hold
Labels: Support call center
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