Our Exceed Expectations plan though bold, is much more about evolution from a now globally recognized level of outstanding customer service, than revolution. The team is constantly making lots of

little changes which add up to a significant uplift in our services. For this post, I asked Greg Zlatunich,

Program Manager, HP Software Support, to explain important upcoming enhancements which we hope our customers will see as positively as they did last year at Discover Building Bridges Article. Over to Greg...

Until recently in the UK there was a saying which meant ‘never ending’, ‘eternal’ and ‘a thankless task’. Thanks to new technology, ‘Painting the Forth Bridge’ has now changed its meaning forever. Using a new paint formulation, the job of protecting this remarkable 220 year old engineering marvel from the Scottish wind and rain, will need no more applications (of paint) for the next quarter of a century.

At November’s HP Discover in Vienna, I also noticed a real difference compared to previous years. It was a very good event, the venue looked great and once again I got to meet with a lot of attending software customers. However, the feedback from the customers I met with this time was very different.