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Returning software technology to a 5-star rating

United Airlines.pngWe all know how important technology is to our lives. I can’t imagine living my life without my smart phone and my directory of apps.

 

Mobile app developers know the importance of a good customer rating. Users do not download one-star apps. But what happens when customer satisfaction with your app declines? What do you need to do to change the negative course? Keep reading to find out how United Airlines changed the fate of its mobile apps.   

 

Guest Post by Silvia Siqueria, WW Sr Product Marketing Mgr
HP Software – Performance Testing Solutions

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About the Author(s)
  • Brian is Senior Manager of the IT Experts Community for HP Software. Brian has 25 years of software industry expertise from roles as a developer, sales engineer, instructor, consultant and marketer.
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Michael Deady is a Pr. Consultant & Solution Architect for HP Professional Service and HP's ALM Evangelist for IT Experts Community. He specializes in software development, testing, and security. He also loves science fiction movies and anything to do with Texas.
  • Enterprise Architect helping large enterprises and telecom service providers with business aligned IT solutions for over two decades.
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