In this second installment of a four-part blog series, Erik van Busschbach, Program Director (World Wide, based in EMEA, Netherlands) HP Software Services explains how HP Software Services can help you implement the IT Performance Suite with minimal risk. The team helps you create a strategy and approach to quickly implement the IT Performance Suite so you gain value faster. Throughout the deployment, measurements are applied to achieve early success and drive momentum. Core to our approach is the application of our Common Solutions Framework (CSF) that powers our software solutions.
In this second installment, Erik discusses aligning IT performance to business need
Read part one of the four-part series.
The vision: aligning HP IT Performance to business need
by Erik van Busschbach, Worldwide Program Director, HP Software Services
When talking to customers about deploying the HP IT Performance Suite and preparing the IT organization for the future, we receive consistent feedback:
- Make it real: Increasingly you, our customers, want your IT partners to make the vision of flexible/hybrid IT a pain-free reality. Tough market conditions are making this a mandate, not a nice-to-have.
- Be efficient: You tell us we should apply expertise from other software deployments to ensure you avoid common pitfalls, accelerate deployment and reduce risk.
- Give me predictability: You want to know that the solution we offer is tested and predictable. Business critical applications cannot go down.
The HP Common Solutions Framework (CSF) powers consultancy, architecting the solution and delivery. Our consulting approach – based on our practical experience and a combination of industry standards including TOGAF, PMBOK and ITIL – defines the overall project objectives and vision. The main work involves collaborative workshops that take into account issues including business strategy, external forces (e.g. emerging technology), the team’s capabilities, and the current architecture.
The result of the CSF Assess and Align consultancy phase is a roadmap showing where you are today and where you are going. Some teams may decide on a phased shift from a shared services model to a blend of shared services and hybrid IT. Others may opt for a more “transformation-based” route to complete hybrid IT. But whatever the destination, the map indicates the higher-level architecture needed from demand to production, from request to fulfillment and from event to fix, to shape the IT organization to better support the business. The plan also includes change management processes and training required, and details the timelines and governance principles that ensure project success. As an integral part of the CSF approach, we take a deeper look at architecting your required vision.