Re: Take a look at the OPS track Agenda. (108 Views)
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JohnGarratt
Posts: 14
Registered: ‎02-11-2013
Message 1 of 3 (150 Views)

Take a look at the OPS track Agenda.

HP Software Forum March 19 & 21, 2013 | Melbourne & Sydney, Australia

 

Our “Operations” track is for customers of our IT & Cloud management solutions such as Business Service Management (BSM), IT Service Management and Automation software. Here you will learn about the latest developments in our software, including new SaaS offerings, and automation solutions for DevOps and Cloud provisioning, and more of what’s coming on the roadmap.   
 
2.30pm Welcome Presenter: John Garratt, Technical Consultant, HP Software    
 
2.40pm - 3.10pm Customer Presentation: IAG Excellence through Automation – Our journey
 
Presenter: George Cassar, Senior Automation Specialist    
 
In the operational space repeatable tasks are the norm, and typically required to ensure systems are running as efficiently as possible. Whether it’s a health check, software update, provisioning of a service or response to an event, some form of human interaction is necessary. Come and discover how Insurance Australia Group (IAG) have taken the mundane out of their BAU operations, lifted operational maturity, avoided significant cost uplifts and enabled their staff to focus on more significant and satisfying tasks.  
 
3.10pm -  3.25pm Coffee break     3.25pm - 3.30pm
 
Introductions

Presenter:
John Garratt, Reflections and Introductions

3.30pm - 4.20pm Service Anywhere
 
Presenter:  Javier Castano, HP ITSM Solution Architect, HP Software
 
The IT service desk is supposed to make life simpler for employees, customers, and IT staff who need information. But all too often, the service desk ends up adding complexity, confusion, constraint, and cost to an already overburdened IT organisation. This session addresses HP’s simpler solution: HP Service Anywhere. This new IT service desk from HP is easy to use, configure, upgrade, and integrate. It is a software-as-a-service (SaaS) offering, so it’s up and running 24x7x365, with 99.9% availability and it scales easily.  
 
4.20pm - 4.25pm Introductions
 
Presenter: John Garratt, Reflections and Introductions
 
4.25pm - 5.15pm Automate your way to the cloud
 
Presenter: John Kilkenny, Software Presales Consultant  
 
As IT continues to do more with less, many are turning to cloud based solutions. Automation is a key pre-requisite to cloud, and automating operations today can lead to a smooth transition. Where to begin? In this session, we’ll discuss, automating IT tasks, then IT processes, and eventually service delivery across your physical and virtualised infrastructure.  
 
5.15pm - 5.25pm Track Summary
 
Presenter: John Garratt, Technical Consultant, HP Software    
 
5.30pm Track concludes    
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PeterAtHP
Posts: 4
Registered: ‎02-08-2012
Message 2 of 3 (111 Views)

Re: Take a look at the OPS track Agenda.

@JohnGarratt are there any agenda changes for the Sydney User Forum tomorrow, or same as previously advertised? ~peter

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JohnGarratt
Posts: 14
Registered: ‎02-11-2013
Message 3 of 3 (108 Views)

Re: Take a look at the OPS track Agenda.

Thanks Peter, We did consider making an OPS track agenda change,  but after consideration we decided to keep the schedule as published.

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