SDM doesn't recognize already installed drivers (207 Views)
Reply
Occasional Visitor
myke_
Posts: 1
Registered: ‎04-21-2013
Message 1 of 2 (207 Views)

SDM doesn't recognize already installed drivers

Hello,

 

I downloaded and installed SDM and it works fine except it doesn't recognize/know that I have the majority of drivers and updates already installed and it thinks I don't have anything installed. Is there any way to make it detect already installed drivers, please?

 

Thanks.

Please use plain text.
Neighborhood Moderator
louy
Posts: 212
Registered: ‎01-12-2009
Message 2 of 2 (183 Views)

Re: SDM doesn't recognize already installed drivers

[ Edited ]

SDM relies on SSM-compliance to detect the version of SoftPaqs already installed. Needless to say, if there are errors in the CVA file regarding SSM-compliance then SDM might not work properly.

Please send the SDM Support Team an SDM log file from the session after SDM finishes initialization and they can confirm this.

 

Having said that, installing a newer SoftPaq on top of an older version of the same SoftPaq might fix the problem for future versions of that SoftPaq, so you could try installing the SoftPaq wtih SDM or manually. Please read this post http://h30499.www3.hp.com/t5/HP-SoftPaq-Download-Manager/FAQ-19-How-do-I-perform-a-SoftPaq-manual-in... to learn how to install a SoftPaq manually.

To report problems with individual SoftPaq SSM-compliance, please contact HP Support at http://welcome.hp.com/country/us/en/wwcontact_us.html

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation