07-03-2013 12:05 PM - last edited on 07-03-2013 09:48 PM by maikoro
Recently, HP SoftPaq Download Manager on my HP ProBook 4540s self-updated and installed HP Early Evaluation Program Download Manager. I'm fine with autoupdates, but there's a problem.
First, I can't use the original SoftPaq Download Manager version 220.127.116.11 because it automatically updates. Second,
I can't use the new HP Early Evaluation Program Download Manager, also version 18.104.22.168, without a username and password. So, now what? Is there a login I can use? Where do I get it?
Just for giggles, I put in my HP Passport username and password, and the login window responds after about 30 seconds with "Could not connect… Please try again…"
P.S. This thread has been moevd from Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE to HP SoftPaq Download Manager. - HP Forum Moderator
Solved! Go to Solution.
07-05-2013 07:51 AM
The SDM and the HP Early Evalution Program (EEP) are the exact same application. Which one is installed depends on passing a command-line switch to the installer (setup.msi): no switches = SDM, switches = EEP. This is why we find it puzzling that SDM updated and installed EEP.
You can revert EEP to run as SDM, but rather than explaining all the manual tweaks that need to be performed, we would recommend the following:
- Uninstall SDM/EEP.
- Delete any files and subdirectories under this directory: C:\ProgramData\HP SoftPaq Download Manager.
- Download the latest version of SDM from here: http://www.hp.com/go/sdm . Note, that will be version 22.214.171.124.
- Launch the executable.
To answer your question, SDM continues to not require any credentials but EEP does (for security reasons) but they are assigned to the customer at the time the program starts.
07-08-2013 05:03 PM
It is odd that my installation was trying to install EEP instead of SDM 126.96.36.199 but I followed your steps and setup went as expected. Thank you.