02-24-2010 06:03 AM - last edited on 10-31-2013 08:13 AM by louy
To view the SDM log...
Within SDM, you can view the SDM log file by holding the Ctrl and Shift keys down and then press the "L" key. Please note that if you are using the keyboard on some notebooks, use of the "fn" key might be required.
To find the SDM log with Windows Explorer...
If you have Windows 8, Windows 7 or Windows Vista, the location of the log file is:
C:\ProgramData\HP\HP SoftPaq Download Manager\SoftPaqDownloadManager.log
If you have Windows XP, the location of the log file is:
C:\Documents and Settings\All Users\Application Data\HP\HP SoftPaq Download Manager\SoftPaqDownloadManager.log
Please make sure you have closed the application before you copy the file to ensure that the file is flushed to disk completely.
Please note that the log file contains only the last SDM session.
Update for version 22.214.171.124 (and newer) of SDM
Logs are now archived and compressed to the following directory:
- Windows Vista and Windows 7: C:\ProgramData\HP\HP SoftPaq Download Manager\Logs
- Windows XP: C:\Documents and Settings\All Users\Application Data\HP\HP SoftPaq Download Manager\Logs
Note: SSM logs are also stored in the zip file.