Re: Sitescope Freemium - won't let me enter info in the Email Preferences. (329 Views)
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Occasional Visitor
MattRoblin
Posts: 1
Registered: ‎04-08-2014
Message 1 of 3 (374 Views)

Sitescope Freemium - won't let me enter info in the Email Preferences.

[ Edited ]

Hi,

 

Just downloaded Sitescope Freemium 11.22 - all is working well except when I try to enter details of my mail server to send out alerts the window pops up but won't let me enter any details .. the two check boxes work but nothing else.

 

Same deal with the New Email Recipient - the fields don't allow entry of text.

 

Is this a known bug ? Is there a way of working around this by altering any config files manually.

 

Many thanks

 

Matt

 

 

P.S. This thread has been moevd from Application Perf Mgmt (BAC / BSM) Support and News Forum to HP SiteScope Freemium and Trial: Product Q&A. - Hp forum Moderator

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 2 of 3 (329 Views)

Re: Sitescope Freemium - won't let me enter info in the Email Preferences.

hi,

 

I would suggest to patch to 11.23 first, if you can:

 

http://support.openview.hp.com/selfsolve/document/KM00682024

 

Please add a screenshot of what you are seeing, and if possible the ERROR.LOG

 

Thanks,

PatW

Occasional Visitor
KevinDaniel
Posts: 1
Registered: ‎04-29-2014
Message 3 of 3 (310 Views)

Re: Sitescope Freemium - won't let me enter info in the Email Preferences.

I am also having this problem.  The suggested solution appears to require a passport account with an associated contract in order to download the 11.23 patch.  What can users of the Freemium version do in order to resolve this issue?  Thanks in advance.

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