Re: why aren't my imported subscriptions not effective? (308 Views)
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Advisor
Tuthu
Posts: 33
Registered: ‎10-03-2011
Message 1 of 6 (319 Views)
Accepted Solution

why aren't my imported subscriptions not effective?

Hello. I thought it'd be easier for me to import subscriptions directly into the Subcription table instead of doing it manually for each service (I have too many services and too many departments).

Well, the importing was successful and the imported subscriptions are automatically assigned IDs. However, these subscriptions are not 'effective'. when I try to log an interaction for a user, these services do not appear on his list of subscribed services. Is there something else I have to do? Please help

 

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 2 of 6 (315 Views)

Re: why aren't my imported subscriptions not effective?

Hello,

Can you post a screenshot of any subscription which you have imported?

Advisor
Tuthu
Posts: 33
Registered: ‎10-03-2011
Message 3 of 6 (313 Views)

Re: why aren't my imported subscriptions not effective?


Vadim Gorda wrote:

Hello,

Can you post a screenshot of any subscription which you have imported?


Vadim,

I've attached the image. please check it out

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 4 of 6 (310 Views)

Re: why aren't my imported subscriptions not effective?

Hello,

Data on the form look ok. When you was importing,  you were using the meanings in the table and not what is displyed on the form ? For exaple subscriptionType in set to "dept"?

Suppose question - is the department name in the subscription and persons same is not necessary as you should have checked it in the first way.

Advisor
Tuthu
Posts: 33
Registered: ‎10-03-2011
Message 5 of 6 (308 Views)

Re: why aren't my imported subscriptions not effective?

Thank you Vadim. My mistake was using Department instead of dept in the import file. It's now fine

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 6 of 6 (303 Views)

Re: why aren't my imported subscriptions not effective?

You welcome Tuthu!

Kudos appriciated:) Its a star under name

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