web client error Authentication failed. Contact your system administrator. (619 Views)
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Occasional Advisor
MunishTandon
Posts: 11
Registered: ‎07-27-2012
Message 1 of 4 (619 Views)

web client error Authentication failed. Contact your system administrator.

This is the error log

 

Authentication failed. Contact your system administrator.

 

This looks to be some certificate issue,. Need help. Immediately. thank you.

at java.lang.Thread.run(Thread.java:595)
May 31, 2013 11:17:31 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet HP Service Manager Web threw exception
java.security.cert.CertificateExpiredException: NotAfter: Sun May 26 08:52:59 EDT 2013
 at sun.security.x509.CertificateValidity.valid(CertificateValidity.java:256)
 at sun.security.x509.X509CertImpl.checkValidity(X509CertImpl.java:570)
 at sun.security.provider.certpath.BasicChecker.verifyTimestamp(BasicChecker.java:157)
 at sun.security.provider.certpath.BasicChecker.check(BasicChecker.java:109)
 at sun.security.provider.certpath.PKIXMasterCertPathValidator.validate(PKIXMasterCertPathValidator.java:117)
 at sun.security.provider.certpath.PKIXCertPathValidator.doValidate(PKIXCertPathValidator.java:316)

 

Respected Contributor
Gaurav_gds
Posts: 198
Registered: ‎01-24-2013
Message 2 of 4 (586 Views)

Re: web client error Authentication failed. Contact your system administrator.

Hi,

 

What authentication do you have in your SM?

 

SSO?  LW-SSO?? AD??

 

It looks more of SSO then try regenrating certificate for your webserver, put in trusted clients and restart SM app and web server.


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Gaurav
Occasional Advisor
MunishTandon
Posts: 11
Registered: ‎07-27-2012
Message 3 of 4 (581 Views)

Re: web client error Authentication failed. Contact your system administrator.

Can you help me with the steps to

1. How do we regenrate certificate for webserver?

2.put in trusted clients.

 

Thanks!

Munish

 

Respected Contributor
Gaurav_gds
Posts: 198
Registered: ‎01-24-2013
Message 4 of 4 (570 Views)

Re: web client error Authentication failed. Contact your system administrator.

Hi,

 

Find atatched guide for the same.


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Gaurav
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