11-26-2012 07:28 PM
We have the following set-up:
SM9.30 binary upgrade (7.11 application)
I searched for the latest patch for SM9.30 and it came up with "Windows Server 9.31.0022" which is applicable for Version 9.31 and 9.30, released on Oct 22, 2012. It is a critical patch.
I applied the patch on both server and web. No problems with server but the web does not properly display the ToDo Queue screen. I even tried installing an OOB SM9.30 and applying the patch sm9.31.0022. Same issue, ToDo screen in web does not display properly.
Has anyone encountered the same issue? Would appreciate any ideas/thoughts on this one.
11-26-2012 10:27 PM
Have you tried different browsers? You're probably using IE 9? First thing what comes to my mind...Fat client works ok?
I also installed SM9.30 OOB and upgraded it to SM9.31 by the patch tool and didn't encounter the problems you do.
11-27-2012 12:36 PM
Clear your browser cache, and you have to do it the long way around. You have to go to where the files are located and delete them that way while Internet Explorer is NOT running.
For example, on XP machines using Internet Explorer
C:\Documents and Settings\%USER%\Local Settings\Temporary Internet Files
Then select all the files and delete them