04-15-2010 05:16 AM
Unrecoverable error in application: macro.runner on panel macro.evaluate
Unrecoverable error in application: macro.execute on panel call.call.child while running macro id 150
Macro 150 is just to start assignment clock, and it appears to be out of box. Must be something else. Any ideas?
Solved! Go to Solution.
04-19-2010 04:00 PM
Now, for reality: just because macro 150 is an out-of-box macro, it's entire possible that some change made to the escalation process via tailoring could interfere with its function. I'd second the previous recommendation of testing to see what happens if you false out the macro.
Additionally, have you made any changes to the OOB system related to the initial assignment group population in the Escalation wizard?
04-20-2010 05:37 AM
Part of my challenge is learning to read the syntax. How is this read?
04-20-2010 05:42 AM
04-20-2010 05:50 AM
I couldn't just copy it, because then the copy ran and I got the same error. So I did a screenshot and then deleted the macro.
This time when I created the interaction and escalated it, the macro did not run and I did not get the Unrecoverable error message.
That's what we want, but long term, what will the negative effects be?
04-20-2010 05:56 AM
04-20-2010 09:37 AM
At the initial opening of an Incident, there is no $L.old. The error is caused by the condition attempting to reference a variable in $L.old.
You need to update the condition as follows:
status in $L.new="open" or not same(assignment in $L.new, assignment in $L.old)
04-22-2010 05:35 AM
problem.status in $L.new~="Closed" or not same(assignment in $L.new, assignment in $L.old)
In Macro parameters for Name, choose evaluating expression:
$L.name=assignment in $L.new
Long term, do you think this is the answer?