localized global lists (756 Views)
Frequent Advisor
Posts: 45
Registered: ‎03-30-2011
Message 1 of 4 (756 Views)

localized global lists


I want to enable the externalization and localization of statuses and codes, Boolean values, ticket status, category, etc. and Provide localized global lists support so that depending upon the language chosen while logging, these lists should appear in corresponding language.

I heard of Record Tag Localization Utility for SM 9. Is there any equivalent in SM 7.11? how do we do it in SM 7.11.

Occasional Advisor
Posts: 9
Registered: ‎04-14-2008
Message 2 of 4 (756 Views)

Re: localized global lists


Localization utility is included in a previous patch for SM7.11 :
reference : HPSM_00132 / KM902966

I hope it 's what you are looking for...


Frequent Advisor
Posts: 60
Registered: ‎02-06-2012
Message 3 of 4 (593 Views)

Re: localized global lists

Hi All,


Please let me know which variable will help me to determine which language user has selected.What all things I need to take care when implementing multi language support.


Please help.Its urgent.


Warm regards,


Trusted Contributor
Posts: 43
Registered: ‎10-21-2011
Message 4 of 4 (582 Views)

Re: localized global lists



There is a knowledge article for Service Center (valid for Service Manager too) explains how Global Lists can be localized. You can see the details under the following link:



I trust you will find it useful.


Best Regards,


Daniel Petrov

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