Re: how to turnoff a scheduled export from a view (499 Views)
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Valued Contributor
Kris Jensen
Posts: 89
Registered: ‎02-06-2008
Message 1 of 7 (514 Views)
Accepted Solution

how to turnoff a scheduled export from a view

Hi.  We have a user that started built a view/dashboard that exports to a text file every five minutes..  He wants to turn it off, but I can't see where to turn it off, let alone find the schedule...  There is no Schedule record for this export.  How do I stop this export?

 

Kris Jensen

ISM Canada

Regina, SK

Honored Contributor
John Stagaman
Posts: 3,527
Registered: ‎07-13-2007
Message 2 of 7 (499 Views)

Re: how to turnoff a scheduled export from a view

Is this for HP Service Manager or HP Service Desk? If Service Desk, it is in the wrong forum. 

 

If for HPSM, there is no OOB functionality to schedule a view to automatically execute and export a view, so it would have been completely custom-tailored. You'd have to provide details on the related tailoring in order for anyone to be able to assist.

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Valued Contributor
Kris Jensen
Posts: 89
Registered: ‎02-06-2008
Message 3 of 7 (496 Views)

Re: how to turnoff a scheduled export from a view

This is for SM 9.31.

 

Actually you can do this out of the box.  Do any search, then in the more button of a record detail, select Export/Unload.  You go to the unload screen and at the top is a button called "Schedule".  If you click that, you can build a schedule that will export the results of your view at the interval you set up.  But I can't see how to turn it off.

 

Kris

Honored Contributor
John Stagaman
Posts: 3,527
Registered: ‎07-13-2007
Message 4 of 7 (492 Views)

Re: how to turnoff a scheduled export from a view

[ Edited ]

Oh, wait, really I should just check. 

 

When you schedule it, it creates a schedule record starting a name of with "file unload for [tablename]" and a class of "report".

So if he was searching incidents, the schedule record would be "file unload for probsummary". 

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Valued Contributor
Kris Jensen
Posts: 89
Registered: ‎02-06-2008
Message 5 of 7 (456 Views)

Re: how to turnoff a scheduled export from a view

Sorry for not getting back about this.  I was pulled into a project of high importance. 

 

Anyway, I found the record and I was wondering, if I just remove the schedule record, will that stop the unloads?  Is there more I need to do?

 

Kris

Honored Contributor
John Stagaman
Posts: 3,527
Registered: ‎07-13-2007
Message 6 of 7 (450 Views)

Re: how to turnoff a scheduled export from a view

Yep, just delete the schedule record and they will stop.

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Valued Contributor
Kris Jensen
Posts: 89
Registered: ‎02-06-2008
Message 7 of 7 (444 Views)

Re: how to turnoff a scheduled export from a view

Awesome!  Thank you very much!

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