how to create macros (243 Views)
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Occasional Contributor
shambhavi
Posts: 4
Registered: ‎11-13-2013
Message 1 of 5 (243 Views)

how to create macros

how to create macros

Honored Contributor
John Stagaman
Posts: 3,428
Registered: ‎07-13-2007
Message 2 of 5 (224 Views)

Re: how to create macros

What do you need to do?

 

Not "create a macro". What is the functional objective? Do you need to configure clocks? Send notifications? etc.

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HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 3 of 5 (210 Views)

Re: how to create macros

Hello,

 

As John said, what are you looking for to do on your system?

 

You can check the online help for information about this but depending on your needs you can also explore other options.

 

Regards,

Alex

HP Support

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Honored Contributor
Piku
Posts: 3,972
Registered: ‎06-17-2010
Message 4 of 5 (195 Views)

Re: how to create macros

Hi,

As stated above , macro is vast domain and may be configured for various purpose.
To create a macro, type macros in command line here click on add and then you may create your own macro depending on your requirements. May refer OOB macros too.

hth,
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HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 5 of 5 (183 Views)

Re: how to create macros

Hi

 

If you want the instructions to creating a macro

These are the steps to create macro and activityactions entry:

 

1- Type macros in SM command line

2- Click add to create a new macro

3- Populate fields:

a- Name

b- Applies When: Interaction Records are saved

c- Macro Type: Call A RAD Routine

d- COndition true.

4- Set parameters

Application to call =>sc.activity

Parameters / Values

file / $L.new

second.file / $L.old

text / update

boolean1 / false

5. Click Save and OK.

6. Normally SM will require restart for the macro to be available in memory.

7. Add activityaction record

8. Type db in SM command line

9. Table activityactions and check administration mode

10. Name Update Activities and table incidents}

11. Add a new entry

 

Name: Background Process

Condition: $G.bg and not same(open in $L.file, open in $L.file.save)

Description: {"Updated by: "+operator()}

 

12. Save the record.

13. Check incidents format control and verify "Save Copy" setting is enable.

14. Open an interaction and escalate it to Incident.

15. Wait for linker to move status to Open - Idle to Open Linked.

16. Check History Activities a new entry shoud exist for this last update.

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