10-23-2013 01:12 AM
I am getting this error whenever i try to update an incident. does anyone know what can be causing it? is it related to a notification? us.notify? or is it something else?
Solved! Go to Solution.
10-23-2013 01:26 AM
It is clearly saying that you have some syntax error in one of the notification calling while updating incident.
So check the error if there is some name or clue for the notification mentioned, otherwise list you all notification triggers at time of update of incident and check the conditions.
If it has started appearing recently then review your change made to notifications done recently.
Assign Kudo, if found post useful and mark it accepted if solves the issue.
10-23-2013 01:29 AM
Quickest way to test if it's related to notifications is to set all IM Update -type of notifications to false. Save IM ticket again and see if there's still an error? If error messages cease, go through the IM Update notification arguments one by one. It may require additional round of putting false into single notification line conditions to narrow down the error maker.
10-23-2013 01:55 AM
Thanks for your Quick reply...
I have tired all the condition make it false, Still I am getting the same error message, I am posting IM update notification
10-23-2013 02:36 AM