Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update (364 Views)
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Valued Contributor
tomkool007
Posts: 254
Registered: ‎01-19-2012
Message 1 of 7 (407 Views)
Accepted Solution

cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Hello Expert!!

Error IM saving.JPG
I am getting this error whenever i try to update an incident. does anyone know what can be causing it? is it related to a notification? us.notify? or is it something else?

Best Regards,
Tom
Honored Contributor
Piku
Posts: 3,972
Registered: ‎06-17-2010
Message 2 of 7 (399 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Hi,

It is clearly saying that you have some syntax error in one of the notification calling while updating incident.
So check the error if there is some name or clue for the notification mentioned, otherwise list you all notification triggers at time of update of incident and check the conditions.
If it has started appearing recently then review your change made to notifications done recently.

hth,
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Respected Contributor
Kelalek2
Posts: 184
Registered: ‎08-05-2011
Message 3 of 7 (394 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Quickest way to test if it's related to notifications is to set all IM Update -type of notifications to false. Save IM ticket again and see if there's still an error? If error messages cease, go through the IM Update notification arguments one by one. It may require additional round of putting false into single notification line conditions to narrow down the error maker.

Valued Contributor
tomkool007
Posts: 254
Registered: ‎01-19-2012
Message 4 of 7 (386 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks for your Quick reply...

 

I have tired all the condition make it false, Still I am getting the same error message, I am posting IM update notification IM update.JPG

Best Regards,
Tom
Respected Contributor
Kelalek2
Posts: 184
Registered: ‎08-05-2011
Message 5 of 7 (378 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

I don't know does it make any difference, but in the last notification line you use variable $file in condition, all other preceding notification lines seem to use $L.file. Anyway, try to fix those first and make a new test.
Valued Contributor
tomkool007
Posts: 254
Registered: ‎01-19-2012
Message 6 of 7 (370 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks Kelal!!!!!

Yes last condition it should take $L.file variable.Now its working fine.
Best Regards,
Tom
Respected Contributor
Kelalek2
Posts: 184
Registered: ‎08-05-2011
Message 7 of 7 (364 Views)

Re: cannot evaluate expression(us.notify,decide.msg.cond) on IM update

Thanks, would you assign some point as well?
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