01-21-2014 01:38 AM
Do you have the Delay Assigning Incident Number set to active in your IM environment profile? Attachments need the IM number before they can be saved so this option must be set to off.
01-21-2014 02:13 AM
As said above if you want to say that when you add attachment while submitting ticket the you have populated the ticket number as attachment are save i SYSATTACHMENTS table with reference to ticket number only.
01-22-2014 05:02 AM - edited 01-22-2014 05:05 AM
> I have an issue when opening an incident. when I try to add an attachment,
> it's not saved. But it saves on update.
What kind error message did you see when you done save?
Which SM version do you use?
Which client type did you use?
Can you reproduce it with small file or not? Does it depend file size?
Check Max Attachment Size/Total Attachment Size in the general tab if you can save with small attachment.
System Administration > Base System Configuration > Miscellaneous > System Information Record > General Tab
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04-06-2014 09:46 PM
Please help me on this problem.
I have unchecked the Delay Assigning Incident Number in the environment profile, but it didn't work.
After uncheck, I also have log out and log in but the attachment on the logging phase still not saved until I reattached the file and update the ticket.
I used HP SM 9.32 both server and client.
Thanks and Regards,