Wrong Assigment Group in Incident Scalation Wizard (191 Views)
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Advisor
Sorrento
Posts: 14
Registered: ‎10-22-2012
Message 1 of 2 (191 Views)

Wrong Assigment Group in Incident Scalation Wizard

[ Edited ]

Hi Guys

 

Im facing this extrange problem since today.  One of my Assigment Groups is displayed wrong in the Incident Scalation Wizard.  The group Name is "Admin Project" but in the scalation wizard is showed as "admin Project" and dont show any of the group members. I know that group names are case sensitive and thats why it dont work.  I look at the assigment groups and it shows the group name and the operators correctly.

 

I Already tried to create a new group called "admin Project" and then delete it, to asocciate it current incidents to "Admin Project" but without luck.

 

I almost forgot, Im using SM 9.30.

 

Any Ideas?

 

Thanks!!!

 

Advisor
Sorrento
Posts: 14
Registered: ‎10-22-2012
Message 2 of 2 (174 Views)

Re: Wrong Assigment Group in Incident Scalation Wizard

[ Edited ]

Finally found the solution!

 

Editing the CI that belongs to the service I found the  "admin Project" typo in the support groups field.  Changed it to "Admin Project" and now its working again. :)

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