02-20-2014 12:49 AM
What are the search fields to find a hit from the known error libary?
Only Known Errors
02-20-2014 01:56 AM
Check only the checkbox of "known errros " in order to search for hits in the known error library
and both if you want to serach in both
If you find that this or any post resolved your issue, please be sure
to mark it as an accepted solution.
Please also give kudo if you find it interesting :)
02-20-2014 08:52 AM - edited 02-21-2014 08:10 AM
Access Knowledge Managment > Configuration > Manage Knowledgbases (or just KM > Configuration> Knowledgebases in newer releases).
Search for then Known Error library.
The fields mapped to be indexed are outlined on the Field Defintions tab.