Re: What are the search fields to find a hit from the known error libary? (150 Views)
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Occasional Visitor
Posts: 1
Registered: ‎02-20-2014
Message 1 of 4 (204 Views)

What are the search fields to find a hit from the known error libary?

What are the search fields to find a hit from the known error libary?

 

Knowledgebase

Only Known Errors

Search

 

 

Honored Contributor
Posts: 316
Registered: ‎11-01-2011
Message 2 of 4 (182 Views)

Re: What are the search fields to find a hit from the known error libary?

Hi,

 

  Check only  the checkbox of "known errros " in order to search  for hits in the known error library

and both if you want to serach in both

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Honored Contributor
Posts: 3,799
Registered: ‎07-13-2007
Message 3 of 4 (163 Views)

Re: What are the search fields to find a hit from the known error libary?

[ Edited ]

Access Knowledge Managment > Configuration > Manage Knowledgbases (or just KM > Configuration> Knowledgebases in newer releases).

Search for then Known Error library.

The fields mapped to be indexed are outlined on the Field Defintions tab.

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Occasional Contributor
Posts: 6
Registered: ‎02-21-2014
Message 4 of 4 (150 Views)

Re: What are the search fields to find a hit from the known error libary?

Thanx!

That's what i was looking for....

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