Re: Webclient freezes after upgrade to 9.32 (97 Views)
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Frequent Advisor
abhin88
Posts: 102
Registered: ‎01-07-2013
Message 1 of 6 (185 Views)

Webclient freezes after upgrade to 9.32

Hello All

 

I am facing an issue with web client after upgrading it to 9.32.0016.  Whenever a search is performed (Eg:Search Incidents0 the screen freezes and a red cross button appears at the top. I have not faced an issue like this before and its very strange. I am attching the screenshot here for reference.

 

Any help will be much appreciated.

 

Thanks

Abhinav

 

 

 

HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 2 of 6 (158 Views)

Re: Webclient freezes after upgrade to 9.32

Hi

 

Are you using web services or tomcat? Can you attach the web client logs?

 

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Honored Contributor
Piku
Posts: 4,136
Registered: ‎06-17-2010
Message 3 of 6 (140 Views)

Re: Webclient freezes after upgrade to 9.32

check you sm.log file for any errors.

hth,
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Frequent Advisor
mpatrikov
Posts: 36
Registered: ‎09-11-2013
Message 4 of 6 (133 Views)

Re: Webclient freezes after upgrade to 9.32

Hi,

I am not sure of the IE version you are using but it might not be supported with 9.32. Please check the compatibility matrix as well.

Also, are you pressing a "Search" button or pressing on "Enter" key?

Does this only happen with the web client?

Best Regards,
Miro
Frequent Advisor
abhin88
Posts: 102
Registered: ‎01-07-2013
Message 5 of 6 (100 Views)

Re: Webclient freezes after upgrade to 9.32

Hi Lisajo using tomcat
Hi Piku checked the log file, this occurred only when I logged in with one user to the server. Guess some security settings needs to be changed for that particular user in the server.

Hi patrik IE9 was used, it is compatible.
I tried both . yes only with web client for one OS login account.

Abhinav
Honored Contributor
Piku
Posts: 4,136
Registered: ‎06-17-2010
Message 6 of 6 (97 Views)

Re: Webclient freezes after upgrade to 9.32

could not get "with one user to the server." ?

check what is your query and is that query return too much records for that particular user.

hth,
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