01-27-2014 07:38 AM
I have a problem about view names and tabs. What i mean is, when we choose a view name from "Navigation menu-> service desk-> Interaction queue -> View", the tab name changes to the view name in some selected views. However, some tab names won't change to the view name. What i want is; when i selected a view the page tab changes to the view name for all views not for some of them. I have posted a screenshot as well for better understanding. Thanks for all helps.
Solved! Go to Solution.
01-27-2014 11:41 PM
As Sanzz stated, tab name will always "<Module name> Queue:View Name selected"
Which SM version and Web client version you are suing?
and which scenario there is difference ?
Assign Kudo, if found post useful and mark it accepted if solves the issue.
01-27-2014 11:49 PM
Hello again and thanks for replys. The first picture (top one) is My open calls (service desk) and the second one is Calls assigned to my group- waiting for approval (approval). I took these pictures as samples, i have the same problem with some other views. I have 9.30 SM and 9.30 client version. Btw if i change the module name from messages does it makes difference? Thanks for all helps.
01-28-2014 01:29 AM
Ok i have found where it is. From display screen i wrote the screen id of this page (scm.advanced) and in "Initalizations" i have added 'if ($L.filename="incidents" and $L.inbox="Grubuma Atanmış Çağrılar - Onay Bekleyenler") then ($L.title="Grubuma Atanmış Çağrılar - Onay Bekleyenler")' query and it is done.
01-28-2014 03:27 AM
The problem was, we are using the SM as Turkish language. So before there was turkish expressions in there i guess, as well i added specific more expressions that points to my issue. For example as i wrote, there were some expressions about other views similar to my expression in there for Turkish langıuage.