Unable to search non-cart items and categories in service catalog (789 Views)
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Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 1 of 14 (789 Views)
Accepted Solution

Unable to search non-cart items and categories in service catalog

Hello Experts

 

I am unable to search non-cart item items and categories  in service catalog, although i can search all cartable catagories and items. How to enable searching for non-cart items in service catalog?

 

Many Thanks

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 2 of 14 (779 Views)

Re: Unable to search non-cart items and categories in service catalog

hello,

I have not used  Service catalog for very long time so can not revise if they must be searchable for users or not.

 

What is the goal? Why you are using them?

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 3 of 14 (773 Views)

Re: Unable to search non-cart items and categories in service catalog

If i am not mistaken non cart item are used for SRC Support requests.

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 4 of 14 (769 Views)

Re: Unable to search non-cart items and categories in service catalog

Thanks for your reply, we are using non-carts items for request like password resets, account unlocks etc but when end user try to search them ihe/she cant from the search box

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 5 of 14 (760 Views)

Re: Unable to search non-cart items and categories in service catalog

[ Edited ]

Hello,

Are they visible if user not uses search, but navigates from top category to the non cart items? 

 

Is checkbox Active selected for them?

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 6 of 14 (756 Views)

Re: Unable to search non-cart items and categories in service catalog

Recheked in my system. non cart items are not visible nor with search and not with browsing the catalog itself.

 

As i said in previous posts, they must be used for SRC Support request items and not ESS Service Catalog items.

 

If we think about meaning itself - Non cart Item  - how it will be added to cart for user request through ESS Service Catalog if the name says that it is not intended to be used for cart?

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 7 of 14 (744 Views)

Re: Unable to search non-cart items and categories in service catalog

I think that i have not described the issue in a good way, i am not trying to add non cart items in cart, im just trying to search non card items in from search option. I am attaching a screenshot as well, inwhich u can see two items both of these are non cart if i try to search these from search box i cant. 

Frequent Advisor
hardit
Posts: 34
Registered: ‎05-14-2013
Message 8 of 14 (737 Views)

Re: Unable to search non-cart items and categories in service catalog

Hi Mushi,

 

As i understood you want to see non-cart items in "Order from Catalog" section.

 

You wont be able to see non-cart items in this section. You can see your non-cart items in "Non-cart items" menu option.

 

Regards,

Hardit Singh

Cheers,
Hardit Singh
Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 9 of 14 (735 Views)

Re: Unable to search non-cart items and categories in service catalog

Hi Hardit,

 

Thanks for your time and reply, I cant see any non-cart options in menu, i thing im missing some thing can you please show we a screenshot where i can see this option?

Honored Contributor
Vadim Gorda
Posts: 5,822
Registered: ‎11-10-2008
Message 10 of 14 (727 Views)

Re: Unable to search non-cart items and categories in service catalog

Separate menu option (it might not be present in ESS but you can add it to menu) see screenshot from win client.Non cart.jpg

 

 

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 11 of 14 (706 Views)

Re: Unable to search non-cart items and categories in service catalog

Many thanks Gorda, now we are on right tract. How i can make it available on ESS?

Frequent Advisor
hardit
Posts: 34
Registered: ‎05-14-2013
Message 12 of 14 (693 Views)

Re: Unable to search non-cart items and categories in service catalog

Hi,

 

You can goto ESS menu (ESSSM) and add a new menu item there.

 

Give the desired name and

Application - sd.catalog.request

parameter name -{"string1"}

parameter value - {"noncart"}

condition - lioption("Service Desk") and not null(contents($G.sm.environment)) and new in $G.sm.environment=true

Cheers,
Hardit Singh
Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 13 of 14 (685 Views)

Re: Unable to search non-cart items and categories in service catalog

Hi Hardit

 

Is this condition working for you? Because i have added a new menu but cant see it at ESS

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 14 of 14 (682 Views)

Re: Unable to search non-cart items and categories in service catalog

Hello Hardit

 

I am able to configure it, many many thank for support. You were really a great help. :)

 

 

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