Unable to search few items and categories in service catalog (433 Views)
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Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 1 of 8 (433 Views)

Unable to search few items and categories in service catalog

Hello Experts

 

We are facing an issue that from the request service catalog we are unable to search few of the items and categories. I have checked but unable to find any difference in the items and categories which are searchable and which are not. 

 

Your usual help needed to solve this issue.

 

Many thanks

Honored Contributor
Vadim Gorda
Posts: 5,861
Registered: ‎11-10-2008
Message 2 of 8 (428 Views)

Re: Unable to search few items and categories in service catalog

Hello,

can you post a screenshot of searchable and not searchable item?

Also check if there are no settings on availability tab of that items.

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 3 of 8 (421 Views)

Re: Unable to search few items and categories in service catalog

Hello Vadim

 

Thanks for your resply. I am attaching 2 screens shots where you can see i am trying to search "visiting". Item name is visiting card request which is available in the catalog and you can also see it in most popular requests but when i try to find it by search box. It does not come with any results.

 

 

Honored Contributor
Vadim Gorda
Posts: 5,861
Registered: ‎11-10-2008
Message 4 of 8 (415 Views)

Re: Unable to search few items and categories in service catalog

Hello,

have you tryed to search for Visiting. If I am correct it must be case sensitive. And you must print the whole word. For example Visit wont work.

Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 5 of 8 (403 Views)

Re: Unable to search few items and categories in service catalog

I have also tried "Visiting" but it is unable to search it, i dont thing it is case sensitive but anyway i have tried the exact phrase but it cant search it. For other items if i search any keyword which is written in the description of the item, it successfully searches that but dont know why it cant search few of them.

Honored Contributor
John Stagaman
Posts: 3,523
Registered: ‎07-13-2007
Message 6 of 8 (366 Views)

Re: Unable to search few items and categories in service catalog

Are the non-searchable items "Support" items *(which open a related incident) as oposed to Service Request Items?

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Super Advisor
Mushi
Posts: 276
Registered: ‎01-06-2010
Message 7 of 8 (355 Views)

Re: Unable to search few items and categories in service catalog

No John, they are non cart items which can be searched by non-cart request catalog.

Honored Contributor
Vadim Gorda
Posts: 5,861
Registered: ‎11-10-2008
Message 8 of 8 (351 Views)

Re: Unable to search few items and categories in service catalog

Hello,

I added new tem in my test evironment and system was not searching for it as well. Actually it stopped to search for anything. . .

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