Re: Unable to Import Contacts from LDAp to Service Manager (183 Views)
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Trusted Contributor
Posts: 388
Registered: ‎06-17-2013
Message 1 of 4 (250 Views)

Unable to Import Contacts from LDAp to Service Manager

Hi Experts,

 

I have successfully integrated Service Manager 9.30 with MS Active Direcoty. I am able to import the users from LDAp to the SM's operator list. But the issue is, I am not able to import contacts into SM's contact list from LDAP.

 

Can anyone please help me with that.

 

Thanks,

Sanjeev.

HP Expert
Posts: 258
Registered: ‎11-01-2011
Message 2 of 4 (225 Views)

Re: Unable to Import Contacts from LDAp to Service Manager

Hello Sanjeev,

 

Are you getting any error messages?

 

Is this the guide you followed?

 

http://support.openview.hp.com/selfsolve/document/KM306326

 

Regards,

Alex

HP Support
Trusted Contributor
Posts: 388
Registered: ‎06-17-2013
Message 3 of 4 (211 Views)

Re: Unable to Import Contacts from LDAp to Service Manager

Hi Amen,

 

I have followed the document before. I just want to import the contacts into Service Manager without having to log in.

 

Thanks,

Sanjeev

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HP Expert
Posts: 480
Registered: ‎02-15-2010
Message 4 of 4 (183 Views)

Re: Unable to Import Contacts from LDAp to Service Manager

HI

 

By chance do you have connect it?

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