Re: URGENT: HP SM - Connect IT SSL issue (361 Views)
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Occasional Advisor
AJangid
Posts: 12
Registered: ‎06-03-2013
Message 1 of 4 (656 Views)
Accepted Solution

URGENT: HP SM - Connect IT SSL issue

Hello Everyone,

 

I have trusted sign on setup for service manager and it is working fine, however when I try to use the ConnecIT Service Manager/Service Center connector. It says ubale to opne connecton, connection test unsuccesful though I have provided all the details using advanced configuration wizard under SSL connection.

 

 

I have a  SM Window client installed on that machine and it is able to connect using the same certificate keystore just fine.

 

 

Are there any additonal step that I need to perform for ConnectIT which I am missing. A quick help will be really appreciated.

 

 

Occasional Advisor
AJangid
Posts: 12
Registered: ‎06-03-2013
Message 2 of 4 (654 Views)

Re: URGENT: HP SM - Connect IT SSL issue

In sm.log it is displaying error as no SSL certificate was presented by peer.
HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 3 of 4 (623 Views)

Re: URGENT: HP SM - Connect IT SSL issue

Hello,

 

What product versions are you currently using?

 

In case you are on CIT 9.51 and SM 9.31 then you might want to check the following document:

 

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1E91628

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Occasional Advisor
AJangid
Posts: 12
Registered: ‎06-03-2013
Message 4 of 4 (361 Views)

Re: URGENT: HP SM - Connect IT SSL issue

Thanks for your response.

 

Yeah I had opened a ticket with HP Support that was the reason. I have upgraded CIT to resolve this. Thanks

 

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