Time stamp on OM Auto generated tickets (112 Views)
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Occasional Visitor
Smitha_Prasad
Posts: 1
Registered: ‎11-01-2012
Message 1 of 1 (112 Views)

Time stamp on OM Auto generated tickets

Hi All,

 

When critical alerts are generated on OM, we are receiving multiple tickets in SM.

Below is the message forwarded from OM to SM:

 

Running out of space "(/u01 85%) " on blrpmdmdb001.kescom.org
 
But when we receive it as a ticket in SM, it appears as shown below:
 
 
Running out of space "(/home 85%) " on ABCDsmwdb.kescom.org on Mon Mar 11 08:02:03 2013 (Original message: Node:          Message group: FSApplication:   aObject:        oSeverity:      CriticalText:          Running out of space "(/home 85%)
 
I am guessing that we are receiving multiple tickets due to different time stamps in the SM ticket.
 
I would like to know where the time stamp is being picked up from.
Is there anywhere I can check this on SM side?
 
Regards,
Smitha
 
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