Survey management (297 Views)
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Occasional Visitor
Lili_Rose
Posts: 2
Registered: ‎03-19-2014
Message 1 of 5 (297 Views)

Survey management

[ Edited ]

Dear experts,

Need clarification for 'Survey Management' function and survey in 'System Administration --> survey --> Administration/Configuration.

What are the differences, function and how to set it up?

Thanking you in advance.

 

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PS- This thread has been moved from Community Feedback & Suggestions to HP Service Manager / Service Center Support and News Forum - Forum Moderator

Acclaimed Contributor
Dennis Handly
Posts: 25,286
Registered: ‎03-06-2006
Message 2 of 5 (289 Views)

Re: Survey management

What software product are you using, HP Service Manager?

Occasional Visitor
Lili_Rose
Posts: 2
Registered: ‎03-19-2014
Message 3 of 5 (274 Views)

Re: Survey management

yes..

HP service manager version 9.32

Honored Contributor
John Stagaman
Posts: 3,525
Registered: ‎07-13-2007
Message 4 of 5 (249 Views)

Re: Survey management

There are existing threads on this.

The Survey functionality does not provide an interface/module to allow end users to complete surveys. Instead, it allows you to define multiple survey generation records that can either:
1. Generate a survey in the MarketTools survey product (licensed separately) or
2. Generate a URL and notification to prompt a user to complete a survey in an external web survey tool (e.g. Survey monkey).

Additional information on the MarketTools solution is available on HP Live Network
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HP Expert
QiQingSong
Posts: 7
Registered: ‎12-17-2013
Message 5 of 5 (248 Views)

Re: Survey management

The relationship of them is similar to "Change Management" and "Change Profile".

 

For configuration, please find the chapter in SM online help "System Administration > Integrations > Survey Integration".

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