Sorting the Change Requests from ascending to descending (329 Views)
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Frequent Advisor
SM USER2
Posts: 58
Registered: ‎12-23-2009
Message 1 of 7 (329 Views)
Accepted Solution

Sorting the Change Requests from ascending to descending

Dear All,

I have requirement that in the change management,Approvers needs to watch the change tickets recently to later on.

Can any body suggest me how can I sorr the Approval list for the approvers from recent to later on.

Thanks for your help.

Valued Contributor
doctor46
Posts: 101
Registered: ‎04-22-2009
Message 2 of 7 (329 Views)

Re: Sorting the Change Requests from ascending to descending

Just to make sure i understood your requirement right, do you want the changes to be sorted on basis of arrival to thier approval queue? If you are talking about views then you have option to sort it based on date\time field. I have few issues where in certain specific operators when they created views on thier own could not get this working.
Honored Contributor
Carol Hibbard
Posts: 878
Registered: ‎03-16-2000
Message 3 of 7 (329 Views)

Re: Sorting the Change Requests from ascending to descending

If you are not referring to the ESS Approval Inbox, then you can modify the view that the user is seeing in the regular web or windows client to sort in what ever order you prefer.

I believe the ESS Approval Inbox is done in RAD so you can't change it.
Frequent Advisor
SM USER2
Posts: 58
Registered: ‎12-23-2009
Message 4 of 7 (329 Views)

Re: Sorting the Change Requests from ascending to descending

Hi All,

Yes I know that we can able to sort the fields in the view.

But I want to do it in Approval Inbox.

So please suggest me how can We edit this one?.

Thanks.
Honored Contributor
Carol Hibbard
Posts: 878
Registered: ‎03-16-2000
Message 5 of 7 (329 Views)

Re: Sorting the Change Requests from ascending to descending

RAD is approval.inbox

but recommend you submit an enhancement request.
Frequent Advisor
SM USER2
Posts: 58
Registered: ‎12-23-2009
Message 6 of 7 (329 Views)

Re: Sorting the Change Requests from ascending to descending

Hi Carol,

Thanks for your prominent reply.Can I edit the approval.inbox to sort out the change numbers?.

Do I need to have any extra license file to edit the approval.inbox?.

Thanks for your help.
Regular Advisor
EMSTEAM
Posts: 108
Registered: ‎07-06-2009
Message 7 of 7 (280 Views)

Re: Sorting the Change Requests from ascending to descending

Hi,

 

is there anyone who have found the solution to sort the ess approval inbox. I want to display approvals sorting on date.

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