Re: Slowness in HPSM Client v9.32 (310 Views)
Reply
Super Advisor
deepsm
Posts: 230
Registered: ‎06-29-2011
Message 1 of 8 (415 Views)
Accepted Solution

Slowness in HPSM Client v9.32

Hi all 

 

Recently we have upgraded HPSM from 9.30 to 9.32. We have installed client v9.32 as well.

 

We have idntified that in v9.32 client Incidents are taking 3-4secs more time then Client v9.30.  For example if client 9.30 is taking 3-4 secs then 9.32 is taking 7-8 secs.

 

Is there any necessary setting we are missing post installation of client v9.32.

 

Thanks

Thanks,

Deepesh
Regular Advisor
ulto1
Posts: 138
Registered: ‎10-11-2012
Message 2 of 8 (397 Views)

Re: Slowness in HPSM Client v9.32

hi,
try to add in sm.ini the parameter below
ir_asynchronous:1

restart the services.

Super Advisor
deepsm
Posts: 230
Registered: ‎06-29-2011
Message 3 of 8 (389 Views)

Re: Slowness in HPSM Client v9.32

hi ulto

 

Thanks for reply.

 

We are facing issue with new client v9.32 however in v9.30 is working fine.

 

does ir_asynchronous:1 will help to control client issues ?

 

 

 

 

Thanks,

Deepesh
HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 4 of 8 (382 Views)

Re: Slowness in HPSM Client v9.32

HI

 

Does this happen on windows client or web client or both. Can you put in the debug paramaters of RTM:3 and debugdbquery:999 and reproduce the issue and attach the log?

 

Thank you

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
Senior Member
antz
Posts: 3
Registered: ‎04-30-2010
Message 5 of 8 (345 Views)

Re: Slowness in HPSM Client v9.32

If you are talking about the Windows client: we experience the same. As far as we see, you should move away fromt the Windows client and use it for administration purposes only.

The web client is the future (and present starting 9.31) and it performs better than the Win client on 9.32.
Regular Advisor
ulto1
Posts: 138
Registered: ‎10-11-2012
Message 6 of 8 (337 Views)

Re: Slowness in HPSM Client v9.32

yes, ir_asynchronous:1 worked for me.
Also check the log files ... we had a bad query for the Assignment Groups in the Operator table, we had to put it in operatorA6 & changed the type of the Assignment field.
Super Advisor
deepsm
Posts: 230
Registered: ‎06-29-2011
Message 7 of 8 (314 Views)

Re: Slowness in HPSM Client v9.32

Hi all

 

This got resolved automatically as new client tooks time to create cache and shaerd memory.

 

Once this is done new client works fine.

Thanks,

Deepesh
HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 8 of 8 (310 Views)

Re: Slowness in HPSM Client v9.32

Hi

 

So everything is working fine Now?

 

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.