12-03-2013 03:33 AM
Recently we have upgraded HPSM from 9.30 to 9.32. We have installed client v9.32 as well.
We have idntified that in v9.32 client Incidents are taking 3-4secs more time then Client v9.30. For example if client 9.30 is taking 3-4 secs then 9.32 is taking 7-8 secs.
Is there any necessary setting we are missing post installation of client v9.32.
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12-03-2013 05:16 AM
Thanks for reply.
We are facing issue with new client v9.32 however in v9.30 is working fine.
does ir_asynchronous:1 will help to control client issues ?
12-03-2013 05:33 AM
Does this happen on windows client or web client or both. Can you put in the debug paramaters of RTM:3 and debugdbquery:999 and reproduce the issue and attach the log?
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12-09-2013 12:58 AM
The web client is the future (and present starting 9.31) and it performs better than the Win client on 9.32.
12-09-2013 03:08 AM
Also check the log files ... we had a bad query for the Assignment Groups in the Operator table, we had to put it in operatorA6 & changed the type of the Assignment field.