Re: Signal11 error message while performing Re-indexing for Incident and Interaction library (240 Views)
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Occasional Contributor
Mitak
Posts: 2
Registered: ‎12-13-2011
Message 1 of 2 (252 Views)

Signal11 error message while performing Re-indexing for Incident and Interaction library

Hi colleagues,

 

Can you help me.

We get Signal11 error and the reindex stops for both Incident and Interaction library.

Here is log message from Interaction library log.

 

9059(2319105) 12/14/2011 18:55:38   JS I doc#: 0 ERI-SD111443388

9059(2319105) 12/14/2011 18:55:38  RAD I doc#: 0 ERI-SD111443389

9059(2319105) 12/14/2011 18:55:38   JS I doc#: 0 ERI-SD111443389  

9059(2319105) 12/14/2011 18:55:41  RAD I closeIndex = 0  

9059(2319105) 12/14/2011 18:55:41   JS I closeIndex = 0  

9059(2319105) 12/14/2011 18:55:41  RTE I Received signal: 11 -- calling log_print_stack_with_info()  

9059(2319105) 12/14/2011 18:55:41  RTE   ==== received signal 11, errno was 0, code was 0, when accessing address 0x00000000 ====   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 0)  0xcee687e8   os_print_stack + 0xf8  [/opt/ServiceCenter/RUN/libscenter.sl]  

9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 1)  0xce73d024   log_print_stack + 0x2c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 2)  0xcee68bb0   os_print_stack_with_info + 0xe0  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 3)  0xce73d0a0   log_print_stack_with_info + 0x40  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 4)  0xce9a2d84   _Z19sytermCatchWithInfoiP9__siginfoPv + 0x194  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 5)  0xcff4d068   call_chained_handler__FP9sigactioniP9__siginfoPv + 0xa8  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 6)  0xcff4d10c   chained_handler__Q2_2os4HpuxSFiP9__siginfoPv + 0x54  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 7)  0xcff5134c   JVM_handle_hpux_signal__Q2_2os4HpuxSFiP9__siginfoPvT1 + 0x964  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 8)  0xcff4cea4   signalHandler__Q2_2os4HpuxSFiP9__siginfoPv + 0x4c  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] ( 9)  0xc0215048   _sigreturn  [/usr/lib/libc.2]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (10)  0xcfcaad38   jni_invoke_nonstatic__FP7JNIEnv_P9JavaValueP8_jobject11JNICallTypeP10_jmethodIDP + 0x148  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (11)  0xcfcb050c   jni_CallObjectMethod__FP7JNIEnv_P8_jobjectP10_jmethodIDe + 0x1ac  [/opt/ServiceCenter/RUN/jre/lib/PA_RISC2.0/server/libjvm.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (12)  0xc147c1e0   callProxyMethod + 0xb8  [/opt/ServiceCenter/RUN/libkmplugin.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (13)  0xc147c0ec   cjProxyExec + 0x44  [/opt/ServiceCenter/RUN/libkmplugin.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (14)  0xc1477e3c   javaExecuteKMAdmin + 0x11c  [/opt/ServiceCenter/RUN/libkmplugin.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (15)  0xc147ac88   SCPluginExecute + 0x13b0  [/opt/ServiceCenter/RUN/libkmplugin.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (16)  0xce7b6684   _ZN9CSCPlugin7ExecuteEiPP5datum + 0x54  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (17)  0xce7b602c   PluginExecute + 0xe4  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (18)  0xce58fa00   evplugin + 0x158  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (19)  0xce6b629c   _Z16functions_commoniP9JSContextP8JSObjectjPlS3_ + 0x7ac  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (20)  0xce6b83c0   radfunction_140_JS + 0x58  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (21)  0xc5e9fd4c   js_Invoke + 0x80c  [/opt/ServiceCenter/RUN/libjs.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (22)  0xc5ea86a8   js_Interpret + 0x7c18  [/opt/ServiceCenter/RUN/libjs.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (23)  0xc5e9fd98   js_Invoke + 0x858  [/opt/ServiceCenter/RUN/libjs.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (24)  0xc5ea0074   js_InternalInvoke + 0x12c  [/opt/ServiceCenter/RUN/libjs.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (25)  0xc5e748f0   JS_CallFunction + 0x38  [/opt/ServiceCenter/RUN/libjs.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (26)  0xce65eb9c   _ZNK11CJsCallable9RawInvokeEP8JSObjectiPlS2_ + 0x344  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (27)  0xce67883c   _ZNK11CJsCallable4EvalEP5datum + 0x114  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (28)  0xce6796a4   _ZNK13CScriptObject4EvalEP5datum + 0x33c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (29)  0xce58693c   evjs + 0x5d4  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (30)  0xce576584   _Z13_evalOperatorP11stack_entryiP10user_block + 0x52c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (31)  0xce576ca4   eval1 + 0x3bc  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (32)  0xce58e970   evif + 0xd8  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (33)  0xce576584   _Z13_evalOperatorP11stack_entryiP10user_block + 0x52c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (34)  0xce576ca4   eval1 + 0x3bc  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (35)  0xce59a95c   evprc + 0x154  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (36)  0xce576584   _Z13_evalOperatorP11stack_entryiP10user_block + 0x52c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (37)  0xce576ca4   eval1 + 0x3bc  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (38)  0xce5749b8   eval + 0x2b0  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (39)  0xce99bda8   _Z13symanContinueRK11CmdLineArgsi + 0xa10  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (40)  0xce99afac   _Z5symaniPPc + 0x90c  [/opt/ServiceCenter/RUN/libscenter.sl]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (41)  0x00003c84   main + 0x724  [/opt/ServiceCenter/RUN/scenter]   9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (42)  0xc0146790   _start + 0xc0  [/usr/lib/libc.2]  

9059(2319105) 12/14/2011 18:55:41  RTE   [U_STACK_TRACE] (43)  0x00002010   $START$ + 0x178  [/opt/ServiceCenter/RUN/scenter]  

9059(2319105) 12/14/2011 18:55:41  RTE I ===> Signal 11: User=n/a, Application=scheduler.process,Panel=process.javascript  

9059(2319105) 12/14/2011 18:55:41  RTE I  Last RPC call was __clientControllerRcmsgsConverseX  

9059(2319105) 12/14/2011 18:55:41  RTE I  RAD thread id 0, last option key 0  

9059(2319105) 12/14/2011 18:55:41  RTE I  Application trace  

9059(2319105) 12/14/2011 18:55:41  RTE I   scheduler.process  

9059(2319105) 12/14/2011 18:55:41  RTE I   scheduler  

9059(2319105) 12/14/2011 18:55:41  RTE I  Application trace end  

9059(2319105) 12/14/2011 18:55:41  RTE D In _termAbort()

 

Thank you in advance !

 

Regards,

Dimitar

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Occasional Advisor
2001
Posts: 15
Registered: ‎08-23-2011
Message 2 of 2 (240 Views)

Re: Signal11 error message while performing Re-indexing for Incident and Interaction library

Please check if you have any attachments in SD111443388 and SD111443389

As far as I have seen, at times attachments can cause issues. It ahppens with a couple of formats.

Maybe u can try by removing attachments if they are there.

 

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