08-07-2013 02:59 AM
Service manager logs out at the time of approval , when any user try to mass approve or approve the request , it logs them off from service mnager , We are curently running n SM9.30
08-07-2013 03:23 AM
Hi,can you attach the screenshots.
I see below might be hte cause for issue
1.tickets were deleted, bbut the related approval activities for the deleted ticket remained.
2.Special characters might be added in teh approval record.
08-07-2013 04:44 AM
Assign Kudo, if found post useful and mark it accepted if solves the issue.