Service manager logs out during approval (205 Views)
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Valued Contributor
GayathriTCS
Posts: 271
Registered: ‎07-22-2010
Message 1 of 5 (205 Views)

Service manager logs out during approval

Hi All,

 

Service manager logs out at the time of approval , when any user try to mass approve or approve the request , it logs them off from service mnager , We are curently running n SM9.30

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Frequent Advisor
naveenmsn
Posts: 36
Registered: ‎07-17-2011
Message 2 of 5 (192 Views)

Re: Service manager logs out during approval

Hi,can you attach the screenshots.

 

I see below might be hte cause for issue

 

1.tickets were deleted, bbut the related approval activities for the deleted ticket remained.

2.Special characters might be added in teh approval record.

 

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Honored Contributor
Piku
Posts: 3,908
Registered: ‎06-17-2010
Message 3 of 5 (183 Views)

Re: Service manager logs out during approval

check you sm.log file for same.and what type of error you are getting ? SOAP errors?
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Valued Contributor
GayathriTCS
Posts: 271
Registered: ‎07-22-2010
Message 4 of 5 (164 Views)

Re: Service manager logs out during approval

I have uploaded the Log files.

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Valued Contributor
GayathriTCS
Posts: 271
Registered: ‎07-22-2010
Message 5 of 5 (163 Views)

Re: Service manager logs out during approval

TO be specific the approval itself is slow and SM logs out at the time of Mass approval.

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