Re: Service Manager Experts Online for Online Expert Day, October 23rd-24th, 2013! (452 Views)
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Frequent Advisor
Michelle_HP
Posts: 317
Registered: ‎06-26-2009
Message 1 of 4 (546 Views)

Service Manager Experts Online for Online Expert Day, October 23rd-24th, 2013!

[ Edited ]

Hello Everyone,

 

 

Service Manager is hosting an Online Expert Day on Wednesday, October 23rd, through Thursday, October 24th, 2013!   Mark this on your calendars!

 

 

If you are a customer with a support contract, then we would like to invite you to join us in the Service Manager Support Customer Forum on October 23rd to October 24th when HP product Experts will be online for 24 hours to answer questions regarding What's New with Service Request Catalog 9.32:

 

Service Request Catalog (SRC) is a component of Service Manager that allows customers to standardize and simplify their service request management. With SRC, customers can:

  • Enable a fast, easy, and friendly process for end users and agents requests
  • Define and maintain a standard set of user goods and services
  • Support Self-service UI to reduce the service desk’s workload
  • Create easy and holistic global search capabilities for everything related to service requests
  • Provide tablet support for anywhere, anytime access

 

This topic includes:

 

  • New features in 9.32
  • Installation/configuration
  • New Upgrade Tool

 

What is an Online Expert Day?

 

Online Expert Day is an event when HP product, R&D, and support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HP Experts.

 

How does the Online Expert Day event work?

 

Starting on October 23rd at 08:00 AM British Summer Time (03:00 AM Eastern Daylight Time / 12:00 AM Pacific Daylight Time / 3:00 PM China Standard Time), go to the Service Manager Support Customer Forum and post your questions.  The Online Expert Day will end on October 24th at 08:00 AM British Summer Time (03:00 AM Eastern Daylight Time / 12:00 AM Pacific Daylight Time / 3:00 PM China Standard Time).

 

HP Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 

To participate, you do need access to the Service Manager Support Customer Forum.

 

If you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

 

If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hp.com.

 

For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HP Passport profile, please click here.

 

If you have questions regarding the Online Expert Day, please reply to this message.

 

We look forward to your attendance and your questions!

 

 

Regards,

 

Michelle

HP Software Online Support Services

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Established Member
Mashinder_1
Posts: 2
Registered: ‎06-10-2011
Message 2 of 4 (461 Views)

Re: Service Manager Experts Online for Online Expert Day, October 23rd-24th, 2013!

Hi, can we pass this info also to some external public groups as  Linkedin, or other external SM web? 

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HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 3 of 4 (456 Views)

Re: Service Manager Experts Online for Online Expert Day, October 23rd-24th, 2013!

Hi

I was wondering the same thing. Or send email out to the customer's that we deal with

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
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Frequent Advisor
Michelle_HP
Posts: 317
Registered: ‎06-26-2009
Message 4 of 4 (452 Views)

Re: Service Manager Experts Online for Online Expert Day, October 23rd-24th, 2013!

Absolutely!  We do promote these events in various social media (LinkedIn, Twitter, Facebook, Vivit, etc.), and you are definitely encouraged to do the same.

 

Regards,

 

Michelle

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