Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single object (929 Views)
Reply
Occasional Advisor
Edgar_Guerreiro
Posts: 11
Registered: ‎09-30-2010
Message 1 of 6 (929 Views)
Accepted Solution

Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single object

Hello,

 

We are currently facing an integration issues from Email to Service Manager, that apparently OOB mechanisms cannot easily address.

 

Is there a way to attach all the contents of an email  (as a single object) that is sent to a specific user account mail and has in the subject a specific interaction/incident/change ID to Service Manager?  That is, what we would require is to store the entire email as a whole (in Outlook Message Format – msg ; eml; or any other format where all the contents and attachments of an email are stored in a single file) into a Service Manager interaction/incident/change, accordingly to the mail sent.

 

We know it is possible to fetch an email, via IMAP using Connect-It Mail Connectors but using this type of connector the best we can achieve is to fetch the body, subject and all attachments of an email separately, and not as a whole, so the real issue is how can we achieve such an attachment of the email in a single object (and not as a set of its components separately).

 

Looking forward to your help,

 

PS: We are using Service Manager and Connect-It 9.30 .

 

Best regards

   

Alex
Occasional Advisor
Edgar_Guerreiro
Posts: 11
Registered: ‎09-30-2010
Message 2 of 6 (866 Views)

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Resolved using an workaround.

Alex
Occasional Contributor
JohannesGP
Posts: 6
Registered: ‎02-07-2012
Message 3 of 6 (824 Views)

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Please share the work around / solution. Im facing the same situation.

Thanks in advance

Frequent Advisor
JeemishModi
Posts: 45
Registered: ‎06-27-2011
Message 4 of 6 (585 Views)

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Hi,

 

PLease can you share the work around, I am also having similar requirement from 1 customer. YOu can share the work around at jeemishmodi@gmail.com

 

Many thanks in advance.

 

 

Advisor
Mikhail_Isaev
Posts: 10
Registered: ‎05-05-2010
Message 5 of 6 (538 Views)

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Upssssss, sorry. I made mistake in email address

 

Correct:

 

 isaev.misha@gmail.com

 

 

Thanks!!!!!!!!!

Occasional Visitor
Freeman05
Posts: 1
Registered: ‎04-23-2014
Message 6 of 6 (343 Views)

Re: Service Manager 9.30 - Mail Integration - Attach emails and all its attachments as a single obj

Please share the work around / solution. Im facing the same situation.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.