07-02-2014 08:11 AM
Thanks in advance.
07-02-2014 10:24 AM
Are you talking about populating the interaction field with a value submitted in the service catalog service options field?
If so, check out my post here:
07-06-2014 05:34 AM
You can achieve this by trigger on 'incidents’ table.
Create a new trigger with 'before add’ condition and put the if statement checking if record is created from SR. Check can be done on base of any unique field used/filled with some particular value only in case of SR. Mostly such interaction has 'service catalog' as category.
And put you field value like,
record.field_name="value to be made"
Assign Kudo, if found post useful and mark it accepted if solves the issue.