03-12-2014 10:01 AM
I have a 2 fields affetced.services and additional.affected.services both have different values in a ticket
When i search a ticket ticket with affected.service value entered in additional.affected.services it is not searching
but requirement is to search the value if i enter additional.aafected.services in affected.service
affected.service - Application
additional.affected.service - Computer
If i give the value Computer in affected.service field and i give search it should search ...
Please advice how to do this functionality