Search Problem in KM (149 Views)
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Occasional Contributor
oxfral
Posts: 4
Registered: ‎11-09-2011
Message 1 of 5 (149 Views)

Search Problem in KM

hello

I created a document in km external type, I have attached a pdf.

When I make a search of the contents of the document, I can not find anything.

Has anyone had this problem?

9.30 KM

thanks

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Community Manager
Warren_Admin
Posts: 164
Registered: ‎03-16-2007
Message 2 of 5 (133 Views)

Re: Search Problem in KM

I have moved your post to the appropriate forum, where you are more likely to get an answer. "Community Feedback & Suggestions" is for questions about the Community itself.

 

I hope this is helpful,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard

 

 

 

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Honored Contributor
John Stagaman
Posts: 3,165
Registered: ‎07-13-2007
Message 3 of 5 (125 Views)

Re: Search Problem in KM

In the Knowledgebase configuration record:

--is "index attachments" selected?

--is .pdf listed in the file types to exclude from indexing?

SNAG_Program-0026.png

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Occasional Contributor
oxfral
Posts: 4
Registered: ‎11-09-2011
Message 4 of 5 (96 Views)

Re: Search Problem in KM

Hello,

- I have selected index attachments
- Pdf is not in the exclusion list

When I search, I found in documents of the Out of the Box, but not where I loaded it.

It is very strange.

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Honored Contributor
John Stagaman
Posts: 3,165
Registered: ‎07-13-2007
Message 5 of 5 (86 Views)

Re: Search Problem in KM

What is the status of the document with the attached PDF?

If index attachments was not selected already, after selecting it you must do a full reindex.

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