Re: SRC installation fails with: ServiceException: Incorrect credentials (175 Views)
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Occasional Contributor
Christiane Holthusen
Posts: 4
Registered: ‎08-03-2010
Message 1 of 4 (219 Views)

SRC installation fails with: ServiceException: Incorrect credentials

[ Edited ]

Hello,

I have installed and configured Service Request Catalog on Red Hat Linux 6.3.

However, when restarting Tomcat, it fails with the following error:

 

Principal: falcon_src; Credentials: [PROTECTED]; Authenticated: false; Details: org.springframework.security.authentication.AuthenticationDetails@5dae933a: Context: sm; Not granted any authorities. *Root cause*: com.hp.siberia.exception.ServiceException: Incorrect credentials

 

The system runs with the following software versions:
HP Service Manager Server: 9.32.2004 P2

Tomcat 7 Service Request Catalog: 9.32

Encryption tool: 1.40 (HPSM_00382)

 

The password.txt looks as the following:

128

PBEWithMD5AndDES

+m9lP2umOiQnGT0AnU76ZF/sUZy0+vH/befHtWg/rCwoiBjhshDeFSZ1ikCNmrPRKghSv0vm/WU=

 

The encryption file name in the applicationContext.properties is configured like this:

src.encryption.file.name=/opt/HP/ServiceRequestCatalog/src-9.32/password.txt

 

sm.admin Credentials are defined like this:

sm.adminCredentials=LIST(falcon_src,ENC(+m9lP2umOiQnGT0AnU76ZF/sUZy0+vH/befHtWg/rCwoiBjhshDeFSZ1ikCNmrPRKghSv0vm/WU=))

 

In the server.xml the following lines have been added:

<Context docBase="/opt/HP/ServiceRequestCatalog/src-9.32"     

path="/src"     

reloadable="false" />

 

Does anybody have any idea what is going on here?

Thanks a lot for any help in advance,

Christiane

 

 

P.S. This thread has been moved from HP Service Desk Support and News Forum to HP Service Manager / Service Center Support and News Forum. - Hp Forum moderator

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HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 2 of 4 (195 Views)

Re: SRC installation fails with: ServiceException: Incorrect credentials

[ Edited ]

Sorry . Wrote the wrong link

 

http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/SRC-service-catalogue-not-available/td-p/611...

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Acclaimed Contributor
Dennis Handly
Posts: 24,759
Registered: ‎03-06-2006
Message 3 of 4 (186 Views)

Re: SRC installation fails with: ServiceException: Incorrect credentials

>This might help

 

Not really, you are pointing to THIS topic.  :-)

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Respected Contributor
Kelalek2
Posts: 180
Registered: ‎08-05-2011
Message 4 of 4 (175 Views)

Re: SRC installation fails with: ServiceException: Incorrect credentials

Have you tried installation without encryption? If not, my recommendation is that:

- first make sure that a basic installation works (you can get the system up & running) and

- after that add more advanced features like encrypted passwords etc.

 

Because adding stuff piece by piece on a base installation makes problem solving easier...

 

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