Re: SM Mobile Incident Records Problem (448 Views)
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Advisor
Posts: 27
Registered: ‎12-21-2011
Message 1 of 6 (535 Views)

SM Mobile Incident Records Problem

Hi All ;

 

I have problem with Mobile SM. I can loggined with account and show change records and incident record. I dont have problem with show Change Records. But I have a problem with incident records. I can list Assigned to My Groups . But when i click record taking Error Message.

"Apache Tomcat/6.0.29 - Error Report "

I added Attachment .

 

Could you help me for this issue

Regards

Cagatay

HP Expert
Posts: 480
Registered: ‎02-15-2010
Message 2 of 6 (489 Views)

Re: SM Mobile Incident Records Problem

HI

is there any error message besides Apache Tomcat/6.0.29 - Error Report

 

Is there any error message in the Tomcat logs?

"HP Support
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Advisor
Posts: 27
Registered: ‎12-21-2011
Message 3 of 6 (471 Views)

Re: SM Mobile Incident Records Problem

Hi.;

When i check log file i took  this error .. 

 

scxmlapi(19)

 

 

 

HP Expert
Posts: 480
Registered: ‎02-15-2010
Message 4 of 6 (462 Views)

Re: SM Mobile Incident Records Problem

Hi

 

Just curious if you could post the sm. log or the part where you got the error

scxmlapi(19)

 

Thank you

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If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
Advisor
Posts: 27
Registered: ‎12-21-2011
Message 5 of 6 (458 Views)

Re: SM Mobile Incident Records Problem

Hi Again ; 

 

I attached on here tomcat log file 

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HP Expert
Posts: 258
Registered: ‎11-01-2011
Message 6 of 6 (448 Views)

Re: SM Mobile Incident Records Problem

Hello,

 

Please check the following document as it seems really similar to what you are curently experiencing:

 

http://support.openview.hp.com/selfsolve/document/KM1343486

 

Regards,

Alex

HP Support
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