Re: SM Mobile Incident Records Problem (320 Views)
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Advisor
ulkercagatay
Posts: 27
Registered: ‎12-21-2011
Message 1 of 6 (407 Views)

SM Mobile Incident Records Problem

Hi All ;

 

I have problem with Mobile SM. I can loggined with account and show change records and incident record. I dont have problem with show Change Records. But I have a problem with incident records. I can list Assigned to My Groups . But when i click record taking Error Message.

"Apache Tomcat/6.0.29 - Error Report "

I added Attachment .

 

Could you help me for this issue

Regards

Cagatay

HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 2 of 6 (361 Views)

Re: SM Mobile Incident Records Problem

HI

is there any error message besides Apache Tomcat/6.0.29 - Error Report

 

Is there any error message in the Tomcat logs?

"HP Support
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Advisor
ulkercagatay
Posts: 27
Registered: ‎12-21-2011
Message 3 of 6 (343 Views)

Re: SM Mobile Incident Records Problem

Hi.;

When i check log file i took  this error .. 

 

scxmlapi(19)

 

 

 

HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 4 of 6 (334 Views)

Re: SM Mobile Incident Records Problem

Hi

 

Just curious if you could post the sm. log or the part where you got the error

scxmlapi(19)

 

Thank you

"HP Support
If you find that this post or any post resolves your issue, please make sure to mark it as an accepted solution."
Advisor
ulkercagatay
Posts: 27
Registered: ‎12-21-2011
Message 5 of 6 (330 Views)

Re: SM Mobile Incident Records Problem

Hi Again ; 

 

I attached on here tomcat log file 

HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 6 of 6 (320 Views)

Re: SM Mobile Incident Records Problem

Hello,

 

Please check the following document as it seems really similar to what you are curently experiencing:

 

http://support.openview.hp.com/selfsolve/document/KM1343486

 

Regards,

Alex

HP Support

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