SM 9.30 SSL Login Issue (496 Views)
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Regular Advisor
DV_2
Posts: 132
Registered: ‎12-01-2009
Message 1 of 5 (496 Views)

SM 9.30 SSL Login Issue

Hi, 

 

I have created the certs and implemented it successfully along with Apache and Tomcat. Since the users are web based, I have not configured SSL for windows client.

 

When I try the url, http://smapdev.domain.local/sm9/ it is prompting me to enter user id and password (since I'm not logged in as domain user). Once I have entered a domain user id and password (operator account exist in SM), it opens the SM login page (like normal webclient), instead of opening up the to do queue. 

 

I know the domain user id and password are correct. If I enter a wrong password, it got a message saying "Authentication Failed".

 

Any idea where's the issue?

 

Regards,

DV

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Honored Contributor
ramesh9
Posts: 1,017
Registered: ‎04-19-2011
Message 2 of 5 (494 Views)

Re: SM 9.30 SSL Login Issue

I am not sure on SM 9.30, but the URL you need to pass is,

 

http://smapdev.domain.local/sm9/index.do

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Regular Advisor
DV_2
Posts: 132
Registered: ‎12-01-2009
Message 3 of 5 (491 Views)

Re: SM 9.30 SSL Login Issue

Hi Ramesh, 

 

Still the same. Even i tried http://sm-apdev.domain.local/sm9/index.do. It asks for the user id password and then shows the login page. 

 

Regards,

DV

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Occasional Advisor
Bruno DG
Posts: 8
Registered: ‎06-16-2009
Message 4 of 5 (481 Views)

Re: SM 9.30 SSL Login Issue

I suppose you want to setup Single Sign On (SSO) of which the SSL setup is prerequisite n°1. the second prerequisite is having an external authentication source like IIS Integrated Windows Authentication, CA Siteminder, IBM Webseal, etc.

 

If you want to avoid the login page. Please consult the help and serach for single/trusted sign-on.

 

In a nutshell you need to set isCustomauthentication to false in web.xml, add a bean in application-context.xml, add trustedsignon/1 in sm.ini, disable Tomcat authentication in Tomcat's server.xml, enable only IWA in IIS. If you have basic and IWA authentication enable in IIS, you always get the prompt.

Add your URL to the trustes sites in IE and enable pass trough authetication for trusted sites.

In other words, revise the SM7 SSO White Paper.

 

regards, Bruno

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Regular Advisor
DV_2
Posts: 132
Registered: ‎12-01-2009
Message 5 of 5 (474 Views)

Re: SM 9.30 SSL Login Issue

Hi Bruno, 

 

I'm able to login now. Missed to add the tomcatAuthentication="false" parameter in tomcat's server.xml file. 

 

<Connector port=”8009”
enableLookups="false" tomcatAuthentication="false" redirectPort="8443"
debug="0" protocol="AJP/1.3" />

 

 

Now I have another issue with SM web client 9.30 021. The menu navigator and ticket list are not displaying. Cleared the cache (both at client side as well as tomcat side). Still not displaying. 

 

Need to check the patches. 

 

Regards,

DV

 

 

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