SLA is not working (309 Views)
Occasional Advisor
Posts: 8
Registered: ‎11-01-2012
Message 1 of 3 (309 Views)

SLA is not working

SLA is not working in SM9.30.

Below are the details
1.I am using HP SM9.31.9216 client.
2.I have created a new table and i am trying to call "sc.get.sla" rad application from master format control subroutine section.
3.I have created a slamodulecontrol record for the table, created a slo record in the default sla "Base Monitoring SLA for IT services"
4.Created a new alert definition and used it in the slo record.

Please let me know if i am missing any information.
Trusted Contributor
Posts: 331
Registered: ‎01-25-2011
Message 2 of 3 (282 Views)

Re: SLA is not working

HI Bhanva,


Please provide a snap shot of your configuration




Occasional Advisor
Posts: 8
Registered: ‎11-01-2012
Message 3 of 3 (264 Views)

Re: SLA is not working

Hi Madhan,


PFA the zip file with the required screenshots. And i have added the following calculation in the 'Initializations' section of the display screen.


$L.void=fduplicate($filep, $L.filed)
$L.sla.enabled=enable in $G.sla.environment
$ in $ and ( in $ or problem.labor in $
tclose in $G.displaymaster="Exit PM"
$"tableAccess.hasNewAccess", tableAccessProb in $G.rc.environment)
$"tableAccess.hasNewAccess", tableAccess in $
if (not null(agreement.ids in $L.filed)) then ($"sloDisplay.getRecordIdField", filename($L.filed));$$ in $L.filed)
$L.qryFields={"", "slo.current.status", "", "slo.initial.state", "", "slo.expiration.time"};$L.sloList=jscall("sloDisplay.getListSLOs", filename($L.filed), $, agreement.ids in $L.filed, $L.qryFields);$ in $L.sloList;$L.slo.current.status=2 in $L.sloList;$ in $L.sloList;$L.slo.initial.state=4 in $L.sloList;$ in $L.sloList;$L.slo.expiration.time=6 in $L.sloList

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