11-15-2011 03:25 AM
Currently we are trying to set the SLA based on Affected CI in Change Request. We tried to put SLO condition:
1 in assets in $L.file="PABX System"
but the SLA is not running. May I know how to set the SLA based on affected CI on Change Request?
Solved! Go to Solution.
11-21-2011 04:01 AM
Please check that under "slamodulecontrol" table, for table name "cm3r". Check box for "Run In Foreground" is checked or not.
If it is not then checked it and try again. Hope this will help you.
11-21-2011 04:13 AM
In the System navigation=>Service Level Management=>SLA Administration=>Application configuration check if in the bottom of the screen Availability information are choosen fields on which you are trying to count Availability SLO.
Also for condition you can try index function which checks if the data is present in the array.
Besides of that what is your system version? There were several posts in this forum about problem with SLO conditions other then "true"