Re: SCAUTO api to create non-Incident SM tickets (132 Views)
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Regular Advisor
ROCKETBOY_1
Posts: 145
Registered: ‎03-23-2010
Message 1 of 2 (132 Views)

SCAUTO api to create non-Incident SM tickets

I would like the possibility of using OM messages across scito to open ‘Service Request’ or ‘Problem’ records instead of ‘Incidents’.

Does anyone know if this is possible or another way to do this?

I have only found this Document that maybe what I need: ID S6J-H0Z-SZNW from knowledge - http://support.openview.hp.com/selfsolve/document/KM47654?searchIdentifier=2ccd1b70%3a12fb9d3e3ec%3a...

Any info appreciated. Points given.

Thanks.
Regular Advisor
ROCKETBOY_1
Posts: 145
Registered: ‎03-23-2010
Message 2 of 2 (132 Views)

Re: SCAUTO api to create non-Incident SM tickets

Can anyone tell me if it is possible to use OM messages across scito to open â Service Requestâ or â Problemâ records instead of â Incidentsâ ?

Any information appreciated.

Points given.

Thanks.
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