Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine (626 Views)
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Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 1 of 9 (626 Views)
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Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello everybody,

 

is it supported or recommended or generally possible to run HP SM 7.22 and 9.20 simultaneously on the same machine?

 

Thanks in advance.

Regards, Till

HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 2 of 9 (611 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello Till,

 

What are you looking to do here?

 

You could have both servers running on the same machine using different ports (or the same one using one at a time)at the same time but you would only be able to use one of the clients at a time.  You could use both but this can be tricky as it requires some modifications.

 

You might find problems and confusions while having both versions at the same time so you could do this on a test environment but I wouldn't recommend you to do that on Production and I don't recall any information or document saying this could be supported.

 

That's why depending on your needs I would recommend you to have them on separate system unless it is just a test environment or you are looking to do the upgrade to 9.2

 

Regards,

Alex

HP Support

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Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 3 of 9 (605 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

[ Edited ]

Hi Alex,

 

thanks a lot for your very fast reply.

 

The reason because I'm thinking about running two versions on the same machine is, that the updates of the existing SM 7.22 fails (caused by a missing autopass installation!? according to the log file) and there are some customizations on that SM server.

So, my approach was to install version 9.20 for HP Operations Orchestration (OO) integration testing purposes. But if I understand you right, the more proper way will be to install a SM 9.2 on a different machine.

 

By the way, do you have a good source/a particular document describing the integration between HP OO and SM?

My goal is to trigger a HP OO flow via a Service Manager change.

 

Thanks and regards, Till

HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 4 of 9 (575 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello Till,

 

You can check the following documents about the integration:

 

KM919286

 

KM1024559

 

KM998670

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 5 of 9 (552 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hi Alex,

 

thanks for your very helpful reply!

I have a further question:

Where can I download the CCRM integration package, especially containing the ccrm-core.unl file?

 

Thanks a lot!

Regards, Till

HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 6 of 9 (549 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello Till,

 

Here is the link to the Installation and Administration Guide:

 

http://support.openview.hp.com/selfsolve/document/KM917911

 

You can download the unl from the support site:

 

http://support.openview.hp.com/

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 7 of 9 (534 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello Alex,
thanks a lot!
But where I have to navigate to within the support site / where I have to search for it (category et.al.)?
Regards, Till
Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 8 of 9 (527 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

Hello Alex,

found it in Patches -> SM 9.20 and there called "integration package for ccrm v9.00 ",. I think, this will be the right one. Searched in SM 9.30 category before ...

Regards, Till
HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 9 of 9 (510 Views)

Re: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

You are welcome Till.

 

I'm glad you were able to find what you were looking for.

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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