11-05-2013 07:42 AM
is it supported or recommended or generally possible to run HP SM 7.22 and 9.20 simultaneously on the same machine?
Thanks in advance.
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11-05-2013 08:40 AM
What are you looking to do here?
You could have both servers running on the same machine using different ports (or the same one using one at a time)at the same time but you would only be able to use one of the clients at a time. You could use both but this can be tricky as it requires some modifications.
You might find problems and confusions while having both versions at the same time so you could do this on a test environment but I wouldn't recommend you to do that on Production and I don't recall any information or document saying this could be supported.
That's why depending on your needs I would recommend you to have them on separate system unless it is just a test environment or you are looking to do the upgrade to 9.2
11-05-2013 08:56 AM - edited 11-05-2013 08:58 AM
thanks a lot for your very fast reply.
The reason because I'm thinking about running two versions on the same machine is, that the updates of the existing SM 7.22 fails (caused by a missing autopass installation!? according to the log file) and there are some customizations on that SM server.
So, my approach was to install version 9.20 for HP Operations Orchestration (OO) integration testing purposes. But if I understand you right, the more proper way will be to install a SM 9.2 on a different machine.
By the way, do you have a good source/a particular document describing the integration between HP OO and SM?
My goal is to trigger a HP OO flow via a Service Manager change.
Thanks and regards, Till
11-08-2013 08:59 AM
11-12-2013 09:46 AM
thanks for your very helpful reply!
I have a further question:
Where can I download the CCRM integration package, especially containing the ccrm-core.unl file?
Thanks a lot!
11-12-2013 10:05 AM
Here is the link to the Installation and Administration Guide:
You can download the unl from the support site:
11-13-2013 12:46 AM
thanks a lot!
But where I have to navigate to within the support site / where I have to search for it (category et.al.)?
11-13-2013 12:56 AM
found it in Patches -> SM 9.20 and there called "integration package for ccrm v9.00 ",. I think, this will be the right one. Searched in SM 9.30 category before ...