12-30-2013 12:33 AM
I have successfully configured Knowledge Management in SM9.30.
However, the knowledge management only shows the default documents.
How do i add new document in knowledge base?
01-01-2014 08:02 AM
I published the document from Contribute Knowledge. I can view the documents under Published Documents.
But the document that I published under Contribute knowledge is not visible from Search Knowledgebase.
What could be the possible reason?
Went to menu>system status>Display options>Inactive>KMUpdate
Activated KMUpdate, but after few minutes it went to Inactive state.
Seems like reindexing of KnowledgeBase is not working.
01-01-2014 11:10 AM
You should publish document using "Publish Internal" or "Publish External" buttons. Then reindex or let KMUpdate run it.
pulish external will be visible to all, go through help server for more help.
01-02-2014 12:11 AM
You can check what is in the queue to be indexed as all records awaiting indexing will be found in the 'kmknowledgebaseupdates' file. You can also see if there was an error indexing as any records that hit an error can be found in the 'kmknowledgebaseerrors' file.
For the indexing to work you must have a KMUpdate schedule record available, and it should be in a status of 'rescheduled' with a class of 'KMUpdate' and an expiry date set. Sometimes, if there has been an error indexing, the status will be 'application failed' and the scheduled class value will be set, but not the class value. This means that the record will not be processed.
You also need to ensure that the KMUpdate background process is running.
If what you see is that the KMUpdate process fails every time it runs, then contact support and supply the log files an unload of the KM documents and an unload of the 'kmknowledgebaseupdates' file.