Re: Autoclosing IM (446 Views)
Honored Contributor
Posts: 228
Registered: ‎12-11-2009
Message 1 of 3 (593 Views)


Join us in the Service Manager Forum on July 27th, where HP product experts will be online for 24 hours to answer questions around the latest release of Service Manager 9.30.  Get your questions answered by the product experts and find out how the latest release can enhance your investment with new exciting functionality. 


To prepare for the event, check out the on-demand session and demo hosted on June 30th.  


What is an Online Expert Day?


Online Expert Day is an event when HP product, R&D, support, pre-sales, and professional services team members and other employees join our online forums to answer your toughest technical questions. Expert Days give you a chance to talk directly with the HP Experts.


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Starting at 8am Pacific, log into this forum and post your questions. HP Experts will be online for 24 hours in this forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies."  An online conversation will be born!


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We look forward to your attendance and your questions! 

Opinions are mine alone and do not represent that of HP.
Posts: 1
Registered: ‎07-07-2011
Message 2 of 3 (484 Views)

Autoclosing IM

Hi experts, i want to close IM automatically after 3 days if problemstatus is in specific status. I created javascript ,it working fine. but my issue to exclude weekend(sat&sun) in this 3 days calculation.....Plz help me

Honored Contributor
Posts: 570
Registered: ‎02-13-2007
Message 3 of 3 (446 Views)

Re: Autoclosing IM

Please amend the changes in Caldutyhours (Table).


Here is where your workshedule is defined  e.g)  8 * 5 and there you can uncheck Saturday and Sunday.


Best Regards


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