ONLINE EXPERT DAY SM 9.3 - July 27 (658 Views)
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Honored Contributor
hpswhcaldwell
Posts: 228
Registered: ‎12-11-2009
Message 1 of 8 (658 Views)

ONLINE EXPERT DAY SM 9.3 - July 27

Join us in the Service Manager Forum on July 27th, where HP product experts will be online for 24 hours to answer questions around the latest release of Service Manager 9.30.  Get your questions answered by the product experts and find out how the latest release can enhance your investment with new exciting functionality. 

 

To prepare for the event, check out the on-demand session and demo hosted on June 30th.  

 

What is an Online Expert Day?

 

Online Expert Day is an event when HP product, R&D, support, pre-sales, and professional services team members and other employees join our online forums to answer your toughest technical questions. Expert Days give you a chance to talk directly with the HP Experts.

 

How do Expert Day events work?

 

Starting at 8am Pacific, log into this forum and post your questions. HP Experts will be online for 24 hours in this forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies."  An online conversation will be born!

 

If you need assistance using the forum, check out the Get Started Guide.

 

We look forward to your attendance and your questions! 

 

Opinions are mine alone and do not represent that of HP.
Valued Contributor
Dominic McConnell
Posts: 200
Registered: ‎10-14-2009
Message 2 of 8 (566 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Can we get assistance w/ upgrading to 9.2 also??? :manhappy:

Honored Contributor
IrisGeist
Posts: 478
Registered: ‎04-06-2007
Message 3 of 8 (548 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Valued Contributor
Dominic McConnell
Posts: 200
Registered: ‎10-14-2009
Message 4 of 8 (543 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Thanks for the info!

Valued Contributor
Federico Chaves
Posts: 191
Registered: ‎05-24-2007
Message 5 of 8 (534 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Hello,

 

Two Questions,

 

1) Is there a guide on how to configure SRC interface (remove dashboards)

2) Does SCR support "non cart items"

 

Thanks for your input.

 

att:

Federico Chaves

Best Regards,

Federico Chaves
Honored Contributor
IrisGeist
Posts: 478
Registered: ‎04-06-2007
Message 6 of 8 (527 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Federico,

 

Some SRC tailoring for SRC 1.30 is documented in the SM online help if you search for SRC. The dashboards tab is not configurable and cannot be removed, though.

 

As for SRC supporting non-cart-items - we do support non-cart support request items, but I did not find support for non-cart items in the Services (requesting items) area of SRC.

Advisor
Sharash_k
Posts: 29
Registered: ‎04-23-2008
Message 7 of 8 (386 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

Unfortunately we missed this session. Is there some article where we can get assistance to upgrade from HP SM 9.2 to HPSM 9.3?
Honored Contributor
John Stagaman
Posts: 3,469
Registered: ‎07-13-2007
Message 8 of 8 (378 Views)

Re: ONLINE EXPERT DAY SM 9.3 - July 27

The installation media for 9.30 includes the Interactive Upgrade Guide. Additionally, I've attached the 9.20-9.30 upgrade guide.

Note that the upgrade utility currently can be used ONLY for an English only Service Manager implementation. If your system includes one or more language packs, the upgrade utitily which support localized systems is normally released about 90 days after the intial product release.

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