ONLINE EXPERT DAY Has Concluded (893 Views)
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Michelle_HP
Posts: 317
Registered: ‎06-26-2009
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ONLINE EXPERT DAY Has Concluded

[ Edited ]

Hello Everyone,

 

 

Service Manager is hosting an Online Expert Day on March 19th to 20th, 2014!  Mark this on your calendars!

 

 

If you are a customer with a support contract, then we would like to invite you to join us in the Service Manager Support Customer Forum  on March 19th to 20th when HP product Experts will be online for 24 hours to answer any questions regarding any topic!

 

 

HP Service Manager Experts from around the globe will be joining the forum to answer questions about Service Manager.  Questions or comments can be raised for any SM topic.   If you have a chance to join, we’d particularly like to see discussions about the Knowledge Management module in SM since it has such a strong interface with Interaction, Incident, and Problem Management modules.  Users can search for and use knowledge from existing incidents or problems while attempting to resolve new incidents and problems, new knowledge document is created if no similar knowledge doc exists.  In this way, valuable information is shared across the organization and with customers. This improves engineer productivity, knowledge quality, and time to resolve the customer's problem.

 

 

 

What is an Online Expert Day?

 

Online Expert Day is an event when HP product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HP Experts!

 

How does the Online Expert Day event work?

 

Starting on March 19tht at 08:00 AM Pacific Daylight Time / 11:00 AM Eastern Daylight Time / 3:00 PM Greenwich Mean Time, log in to the Service Manager Support Customer Forum  and create new posts to ask your questions.  The Online Expert Day will end on March 20th at 08:00 AM Pacific Daylight Time / 11:00 AM Eastern Daylight Time / 3:00 PM Greenwich Mean Time.

 

HP Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 

To participate, you do need access to the Service Manager Support Customer Forum.  If you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

 

If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hp.com.

 

For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HP Passport profile, please click here.

 

If you have questions regarding the Online Expert Day event, please reply to this message.

 

We look forward to your attendance and your questions!

 

Regards,

 

Michelle

HP Software Online Support Services

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