11-27-2013 02:34 AM
Usage case is the following:
Users send emails with requests for video-conferences. These emails should turn into incidents. However, each video-conference may affect more than one assignment group (depending on how many "sides" there are in the conference). If it matters, I believe max number of assignment groups is 4.
How can I do this in Connect-IT? All our current scenarios parse one email and create (or do not create) an incident - there is a mapping from email connector to SM connector.